give you an idea of the process of remediation

Repairs, maintenance & insurance work

Are you looking to restore or repair your floor? Our experience in laying quality new floors corresponds with being adept at fixing existing floors. Too often the reason that we are called in to fix a floor is due to poor installation in the first place, it is important to fix the floor right instead of just replacing a dodgy floor with a dodgy repair. It can be very rewarding to save an old floor when replacement can be avoided.


For larger floor problems, you can rely on our expertise to: 1. Diagnose the cause of the problem 2. Safeguard against the problem repeating 3. Remove floors that can't be saved and 4. Restore or replace the floor to an equal or better quality.

We can help with typical re-sands and polishes to breathe new life into an existing timber floor. You might even consider having a stain or changing the gloss level at the same time. We have also been fortunate enough to be involved in the much more involved restoration of many grand old timber floors over the years.

Do you have damage to just a few floorboards? Isolated damage can often be simply repaired by just cutting out and replacing the effected boards and/or fixing their coatings.

Depending on the repair, it is often impossible to match the original floor 100%. This is another case where you will be relying on the talent of the craftsperson, the higher the skill level, the better the result.

Contact us if you are worried about a repair, we should be able to understand the issue and give you an idea of the process of remediation.

Maintenance tips:

  • The golden rule is; FLOORBOARDS SHOULD BE KEPT AS DRY AS POSSIBLE (Except Vinyl). This means that flooding the floor with water while mopping or cleaning will probably damage your floor. Likewise, It's advised never to clean your floor with harsh chemicals or detergents. These products have a risk of chemically damaging the surface of your floors and making them slippery, sticky, staining or otherwise damaging the coating.
  • Regular cleaning of floorboards with an electrostatic mop, dry mop or vacuum will help minimise dirt, sand and grit on the floor. These small particles will be abrasive to the coating of the floor and eventually scratch and dull the surface. This should be the majority of your cleaning.
  • When you do need to clean actual grime off the floor, then a damp well rung-out mop can be used. Specialised wood flooring cleaning products can be purchased which are designed not to damage the floor's coatings. While getting the floor a little damp might be unavoidable with this kind of cleaning, the key is still to keep it as dry as possible.
  • Avoid liquids sitting on the floor for long periods of time. Obviously, small, everyday spills like children spilling drinks or splashes while washing up are unavoidable and your floor should hold up to these small spills. Still, the drier your floor is kept, the better.
  • A slight occasional creak is not uncommon in floorboards. Creaks happen when a piece of timber moves against a neighbouring piece, or sometimes when a fixing is loose. New floors often make a creaking sound while the timber settles, however if the floor consistently and excessively creaks in a specific area it may require service.

If you are looking for maintenance advice, most of our manufacturers have helpful guides (available on our website). You are also welcome to contact us with questions.